Shipping & Returns

Shipping Policies

KaraMia offers free shipping on orders over $80 within the contiguous United States. There is a flat-rate shipping fee of $20 for orders less than $80. 

 

Orders are processed within 1-2 business days. Packages ship via trackable economy options using the United States Postal Service (USPS) or UPS. During warm weather, candles only ship Monday through Wednesday because we want to avoid packages sitting in hot delivery trucks over a weekend. 

 

We do not ship to Alaska, Hawaii or international locations and we do not offer expediated shipping service. 

 

Customers will receive an automated email when your order ships; it will note your Tracking Number. If you do not receive an order confirmation email within two weeks of placing your order, please Contact us for a status update.

 

Customers are responsible for providing the correct shipping address. We cannot edit or change an address after an order has shipped. KaraMia is not responsible for orders placed with an incorrect address or missing information. 

 

Return Policies

Returns

If for any reason you are not happy with your purchase, you may return or exchange unused items. Items must be shipped back and received by KaraMia within 30 days of the purchase date. Customers are responsible for the cost of carefully shipping returned items.

 

Damaged, Defective or Wrong Items

Did your order arrive damaged, defective or include the wrong item? Darn it. We are sorry and will work with you to resolve the issue. Customers need to contact KaraMia within 7 days of the delivery date.

 

Request a Return

Please submit a Return Request Form (below) to start the return process. We will review your request; then, follow up with you via email regarding next steps.